Newsletters & Management Moments

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Hello all,

I hope all of you are doing well and staying stress free. 

Attached is the December newsletter. There is a holiday quiz which is just for FUN to help break up the day. If you need any answers, please let me know, but it is pretty easy. I will send out some additional quizzes for December which again will just be for FUN.

Thanks for all you do!!

Have a great day and try to stay stress free.

Katherine Bank, Senior Area Supervisor

Newsletter December 2022

Revisit Previous Newsletters

July 2022 Newsletter

August 2022 Newsletter

September 2022 Newsletter

October 2022 Newsletter

November 2022 Newsletter

December 2022 Newsletter


Please review the attached guidance geared towards Managers. Once you have reviewed the document, then take an objective review of the uniforms that are in place at your location and address any issues that you identify. Please work with your Area Supervisor to order any uniform components that may be needed at this time. 

One way of objectively looking at the current uniform status of your location is to ask yourself- “If my team and I were filmed today for a brief news segment on exceptional customer service would I be happy with how the community is seeing us?” This is how we should approach everyday at the Guest Services Desk. The team and the Guest Services Desk should be camera ready at all times. 😊

Courtney Winell, Vice President of Operations

Management Moment 2/20/2022


Review Previous Management Moments

1/09/2022 Management Moment – Maintaining Accurate Files and Records

1/16/2022 Management Moment – Deposits

2/20/2022 Management Moment – Uniforms