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I hope all of you are having a wonderful week.
Attached is the April newsletter. There is a Guest Service quiz so if you and the team want to play along send me your answers. There is no time limit so send whenever you have the time. I hope you enjoy the articles. Please let me know if you have any ideas for future articles.
Have a enjoyable rest of your week and weekend.
Katherine Bank, Senior Area Supervisor
Newsletter April 2023
Revisit Previous Newsletters
July 2022 Newsletter
August 2022 Newsletter
September 2022 Newsletter
October 2022 Newsletter
November 2022 Newsletter
December 2022 Newsletter
February 2023 Newsletter
March 2023 Newsletter
April 2023 Newsletter
Please review the attached guidance geared towards Managers. Once you have reviewed the document, then take an objective review of the uniforms that are in place at your location and address any issues that you identify. Please work with your Area Supervisor to order any uniform components that may be needed at this time.
One way of objectively looking at the current uniform status of your location is to ask yourself- “If my team and I were filmed today for a brief news segment on exceptional customer service would I be happy with how the community is seeing us?” This is how we should approach everyday at the Guest Services Desk. The team and the Guest Services Desk should be camera ready at all times. 😊
Courtney Winell, Vice President of Operations