Newsletters & Management Moments

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Hello Everyone,

I hope all of you are having a wonderful week.

Attached is the April newsletter. There is a Guest Service quiz so if you and the team want to play along send me your answers. There is no time limit so send whenever you have the time. I hope you enjoy the articles. Please let me know if you have any ideas for future articles. 

Have a enjoyable rest of your week and weekend.

Katherine Bank, Senior Area Supervisor

Newsletter April 2023

Revisit Previous Newsletters

July 2022 Newsletter

August 2022 Newsletter

September 2022 Newsletter

October 2022 Newsletter

November 2022 Newsletter

December 2022 Newsletter

February 2023 Newsletter

March 2023 Newsletter

April 2023 Newsletter

Please review the attached guidance geared towards Managers. Once you have reviewed the document, then take an objective review of the uniforms that are in place at your location and address any issues that you identify. Please work with your Area Supervisor to order any uniform components that may be needed at this time. 

One way of objectively looking at the current uniform status of your location is to ask yourself- “If my team and I were filmed today for a brief news segment on exceptional customer service would I be happy with how the community is seeing us?” This is how we should approach everyday at the Guest Services Desk. The team and the Guest Services Desk should be camera ready at all times. 😊

Courtney Winell, Vice President of Operations

Management Moment 2/20/2022

Review Previous Management Moments

1/09/2022 Management Moment – Maintaining Accurate Files and Records

1/16/2022 Management Moment – Deposits

2/20/2022 Management Moment – Uniforms